Main Article Content
Abstract
Purpose: This study aimed to analyze the level of implementation of Pharmaceutical Service Standards in accordance with the Minister of Health Regulation No. 73 of 2016 in the management of pharmaceutical preparations in pharmacies in Jepara Regency and to identify supporting factors and obstacles in its implementation.
Research Method: This study employed a descriptive, quantitative design with an observational, cross-sectional approach. The population consisted of 218 active pharmacies in Jepara Regency, and a minimum sample of 69 pharmacies was selected using purposive sampling. Data were collected through questionnaires, observations, and documentation, focusing on planning, procurement, receiving, storage, control, destruction, and recording and reporting. Data were analyzed univariately using frequencies, percentages, and averages.
Results and Discussion: The implementation of pharmaceutical preparation management was generally in accordance with the standard. Most pharmacies showed high compliance across planning, procurement, receiving, storage, destruction, and recording and reporting. However, several aspects still require improvement, particularly the use of disease-pattern data in planning, pharmacist supervision during procurement, consistency of stock card recording, and the completeness of documentation and reporting.
Implications: These findings indicate that pharmaceutical service standards have been widely implemented, but ongoing supervision, training, and system strengthening are needed to ensure more consistent and sustainable compliance across all pharmacies.
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References
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References
Angraini, V., Etikasari, R., Khudzaifi, M., & Kudus, U. M. (2025). The Relationship between Self-Medication Education for Anti-Pain Drugs and Patient Satisfaction at Blunyah Farma Pharmacy. Nusantara Hasana Journal, 5(3), 10–19.
Benita, Z., Wijayanti, T., & Pramukantoro, G. E. (2023). The Relationship between the Quality of Pharmaceutical Services and Patient Satisfaction at Pharmacies in District X of Surakarta City in 2022. Journal of Science and Health, 5(2), 186–197. https://doi.org/10.25026/jsk.v5i2.1711
Goddess. (2021). Overview of the Management of Damaged and Expired Drugs at Pradipta Pharmacy. Journal of Pharmaceutical Science, x(July), 1–23.
Faisal, N. R., Apriyanti, R., & Salam, M. R. (2023). Medical Consumables At Pharmacy Kimia Farma 288 Kendari Overview Of The Management Of Pharmaceutical Preparations, Medical Devices And Medical Consumables At Pharmacy Kimia Farma 288 Kendari. Journal of Health Science Lamp, 3(2), 75–85. http://www.ojs.pelitaibu.ac.id/index.php/jpasaik
Febiana, S., Pambudi, R. S., & Khusna, K. (2023). Rajawali Health Journal. XIII, 5–11.
Gavrilayanti, V.L & Hartayu, H. . . (2025). Analysis of the Implementation of Clinical Pharmacy Services Based on the Regulation of the Minister of Health Number 73 of 2016 at Kapanewon Minggir Pharmacy, Sleman, Yogyakarta. LOCUS JOURNAL: Research & Community Service, 4(10), 9813–9825.
Hartuti, W., & Sasongko, R. E. (2023). The Influence of the Presence of a Pharmacist on Medication Management in Pharmacies in Banten Province. Eruditio : Indonesia Journal of Food and Drug Safety, 3(2), 151–162. https://eruditio.pom.go.id/index.php/home/article/view/146
Heru, Susilo, A. I., Muslim, Z., Ningsih, L., Febriyanto, T., Tlm, P., Ministry of Health Bengkulu, P., Pharmacy, P., & Promkes, P. (2023). (Heru Laksono 1 Avrilya Iqoranny Susilo 2 , Zamharira Muslim 3 et al) 383 Implementation Of Pharmacy Standart Service And Related Factors In Bengkulu City. Avicenna Scientific Journal.
Irawan, Y. H., Rostikarina, N. A., Rahmawati, Y., Pharmacy, P. S., Wira, K., & Nusantara, H. (2024). 15.+Yanuar+et+al (1). 336–342.
Kartini, & Ismiyati, N. (2022). The Relationship of Customer Characteristics and Satisfaction with Self-Medication Service at Asia New Pharmacy in Magetan in May 7(1), 43–49.
Odeh, M., Hamed, S., Assab, M. A., Aldawahik, A. A., & Alhayek, M. (2025). Comparative analysis of pharmaceutical care , professional development , and policy compliance in chain vs . Independent pharmacies: A Cross-sectional study. 23(3), 1–18.
Pangkei, O. M., Jeane, M., Randy, T., Wilmar, M., Pareta, D. N., & Karauwan, F. A. (2024). Analysis of Narcotics and Psychotropic Drug Management at UNO 1 Malayang Pharmacy. Tropical Biopharmaceuticals, 7(1), 18–21.
Parera, M. M. W., Kristina, S. A., & Yasin, N. M. (2021). Implementation of Pharmaceutical Service Standards at Kupang Pharmacy. Journal of Management and Pharmacy Practice, 11(3), 185. https://doi.org/10.22146/jmpf.65738
Pratama, W., Amalia, T., Azzahra, F., & Marlina, E. (2025). Wahyu Pratama1, Tisa Amalia2*, Fauzia Azzahra3, Elsa Marliana4. Inkofar Journal, 9(1), 133–138.
Rafif, S. N., Hendriani, R., & Septyadi, R. (2025). Evaluation of the Management of Damaged, Expired, and Dead Stock Drugs of Apotek X in the City of Bandung for the Period of January - March 2025. 03(01).
Rahmadani Tarwiyah, H. L. (2025). THE CORRELATION BETWEEN KNOWLEDGE TO ATTITUDES OF PHARMACISTS. 10(2), 100–106.
Ramaliih, K. D., Putri, D. A., & Yunarti, K. S. (2025). Evaluation of the Drug Receipt and Storage System at Pharmacy X Purwokerto. 21(2), 56–69.
Resky, D., & Mardhiyani, D. (2025). The Effect of Pharmacist Presence on Pharmaceutical Service Standards in Pharmacies in Rokan Hulu Regency. V(2), 506–516. https://doi.org/10.55123/sehatmas.v4i2.4890
Rulianti, M. R., & Maryanti, L. (2023). PALEMBANG CITY PHARMACY, SOUTH SUMATRA drugs with precursor content by drug syndicates in producing narcotics illegally.
Ruliyandari, R., Azzahra, G. F., Aprilianto, F., Fitriani, D., Rahman, N., F, N. W. F., Aprillia, F. T., Ramadhani, H. S., & Dahlan, U. A. (2026). BASED ON SERVICES of the Minister of Health Regulation Number 35 of 2014, Pharmacy is a means of pharmaceutical services to carry out pharmaceutical practices by Pharmacists. Pharmaceutical services are direct services and have a responsibility.
Sains, J. F., & Vol, O. T. (2025). EVALUATION OF DRUG STORAGE AT K-24 SETIABUDI SOLO PHARMACY. 4(1), 155–165.
Santika, A. A., Saragih, T. H., Kartini, D., & Ramadhani, R. (2023). Penerapan Skala Likert Pada Klasifikasi Tingkat Kepuasan Pelanggan Agen BRILink Menggunakan Random Forest Application Of Likert Scale On Classification Of Customer Satisfaction Level Of BRILink Agents Using Random Forest. 11(3), 405–411. https://doi.org/10.26418/justin.v11i3.
Sari, A. P., C, H. A., Kusumawardhani, O. B., Health, F. I., & Husada, U. K. (2023). The Implementation of Pharmaceutical Service Standards and Pharmacy Services During the Covid-19 Pandemic at Surakarta City Pharmacies. 3, 6890–6906.
Sugiyono. (2023). Quantitative, Qualitative, and R&D Research Methods (Kedu Edition). ALPHABET.
Tangkudung, G. L., Lumunon, T., & Karmite, J. A. (2023). Analysis of Legal Protection Guarantees for Patients Who Receive Pharmaceutical Services at Pharmacies by Pharmacists. Lex Privatum, XI(2), 1–10.
Tuwongena, B. M., Karauwan, F. A., Lumy, D. R., & Saroinsong, Y. F. (2021). Spka Tobelo Halmahera City. Application of Pharmaceutical Service Standards in Pharmacies in Tobelo District, Kota Kota, North Halmahera Regency, 4(2), 15–24.
Wibowo, A. S. (2021). The Influence of Human Resource Development on Employee Performance in Class II A Correctional Institution Purwokerto. Journal of Management Review, 5(3), 655–663. http://jurnal.unigal.ac.id/index.php/managementreview
Yanti, E. F., Brisbane, H. C., & Silalahi, A. (2026). The effect of drug inventory management on pharmacy operational cost efficiency. 5(1), 35–41.
Yuwindry, I., & Arzyki, S. (2021). Gambaran Sistem Manajemen Apotek X Berdasarkan Standar Pelayanan Kefarmasian An Overview of the Management System of X Hospital Based on Pharmacy Service Standards.