SALSABILA, K. A.; KURNIAWATI, M. How Failure Severity Shapes Consumer Evaluation in the F&B Industry: The Roles of Perceived Responsibility, Consumer Forgiveness, and Repurchase Intention. Advances in Business & Industrial Marketing Research, [S. l.], v. 4, n. 2, p. 102–121, 2026. DOI: 10.60079/abim.v4i2.795. Disponível em: https://advancesinresearch.id/index.php/ABIM/article/view/795. Acesso em: 6 jun. 2026.