Salsabila, K. A., and M. Kurniawati. “How Failure Severity Shapes Consumer Evaluation in the F&B Industry: The Roles of Perceived Responsibility, Consumer Forgiveness, and Repurchase Intention”. Advances in Business & Industrial Marketing Research, vol. 4, no. 2, May 2026, pp. 102-21, doi:10.60079/abim.v4i2.795.