Idrus, Nanda Lutfiah, Yendra Yendra, and La Ode Marihi. “The Link Between Physical Evidence, Customer Satisfaction and Customer Loyalty: An Empirical Analysis”. Advances in Business & Industrial Marketing Research 3, no. 1 (January 31, 2025): 1–15. Accessed August 3, 2025. https://advancesinresearch.id/index.php/ABIM/article/view/300.