Main Article Content
Abstract
Purpose: This research explores the integration between professional judgment and comprehensive information analysis in organizational decision-making processes, focusing on the synergistic potential of combining human expertise and computational capabilities to optimize decision outcomes.
Research Design and Methodology: Using qualitative research methodology, this study adopts a systematic literature review approach by synthesizing existing literature from academic databases such as PubMed, Scopus, and Google Scholar. It analyzes the dynamics, implications, and challenges of such integration in an organizational context.
Findings and Discussion: The results highlight the complementary nature between professional judgment and information analysis, emphasizing the importance of a balanced approach that leverages the strengths of both perspectives. Professional judgment offers adaptability and sensitivity to context, while information analysis through decision support systems (DSS) provides objectivity and systematic data processing. However, both approaches have limitations, such as bias in professional judgment, data quality, and interpretability challenges in information analysis.
Implications: The implication of this integration is the importance of building a culture of evidence-based decision-making within organizations, as well as providing decision-makers with the necessary tools and resources. By adopting an integrated decision-making approach, organizations can improve their decision-making effectiveness and face the complexities of their context with more confidence.
Keywords
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References
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- Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185(4157), 1124-1131. https://doi.org/10.1126/science.185.4157.1124
- Tversky, A., & Kahneman, D. (1981). The framing of decisions and the psychology of choice. Science, 211(4481), 453-458. https://doi.org/10.1126/science.7455683
- Veale, M., & Binns, R. (2017). Fairer machine learning in the real world: Mitigating discrimination without collecting sensitive data. Big Data & Society, 4(2), 1-17. https://doi.org/10.1177/2053951717743530
- Wang, D., & Tang, Y. (2015). Influence of organizational climate and task characteristics on the adoption of knowledge management systems: An empirical study of R&D professionals in China. International Journal of Information Management, 35(4), 406-413. https://doi.org/10.1016/j.ijinfomgt.2015.04.005
References
Arnott, D., Pervan, G., & Aouad, G. (1993). A review of current computer-aided facilities management practices. Facilities, 11(9/10), 25-34. https://doi.org/10.1108/EUM0000000002714
Barocas, S., & Selbst, A. D. (2016). Big data’s disparate impact. California Law Review, 104(3), 671-732. https://doi.org/10.15779/Z38BG31
Brynjolfsson, E., & McAfee, A. (2017). The business of artificial intelligence: What it can—and cannot—do for your organization. Harvard Business Review, 95(1), 114-123.
Chen, M., Mao, S., & Liu, Y. (2020). Big data: A survey. Mobile Networks and Applications, 19(2), 171-209. https://doi.org/10.1007/s11036-013-0489-0
Dane, E., & Pratt, M. G. (2007). Exploring intuition and its role in managerial decision making. Academy of Management Review, 32(1), 33-54. https://doi.org/10.5465/amr.2007.23463682
Dörner, D. (1996). The logic of failure: Recognizing and avoiding error in complex situations. Basic Books.
Evangelou, C. (2006). The role of group decision support systems in knowledge management: A review. Journal of Computer Information Systems, 46(5), 44-54. https://doi.org/10.1080/08874417.2006.11645905
Gandomi, A., & Haider, M. (2015). Beyond the hype: Big data concepts, methods, and analytics. International Journal of Information Management, 35(2), 137-144. https://doi.org/10.1016/j.ijinfomgt.2014.10.007
Joyce, B. L. (1983). The role of information quality in clinical decision making. American Journal of Medical Quality, 58(5), 146-153. https://doi.org/10.1177/0885713X8300500505
Kahneman, D., & Tversky, A. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185(4157), 1124-1131. https://doi.org/10.1126/science.185.4157.1124
Khong, K. W. (2023). The impact of data quality on decision making in information-intensive organizations. Information & Management, 60(4), 103422. https://doi.org/10.1016/j.im.2022.103422
Klein, G. (1998). Sources of power: How people make decisions. MIT Press.
Lee, Y., Kozar, K. A., & Larsen, K. R. (2019). The technology acceptance model: Past, present, and future. Communications of the Association for Information Systems, 44(1), 1-70.
Lerner, J. S., Li, Y., Valdesolo, P., & Kassam, K. S. (2015). Emotion and decision making. Annual Review of Psychology, 66, 799-823. https://doi.org/10.1146/annurev-psych-010213-115043
Lu, L., Leung, K., & Koch, P. T. (2020). Exploring the dynamics of organizational decision outcomes: A longitudinal study. Journal of Organizational Behavior, 41(1), 53-69. https://doi.org/10.1002/job.2402
Nguyen, D., Gravel, R., Trieschnigg, D., & Meder, T. (2016). Improving sentiment analysis via sentence type classification using BiLSTM-CRF and CNN. Expert Systems with Applications, 72, 221-230. https://doi.org/10.1016/j.eswa.2016.12.007
Power, D. J. (2002). Decision support systems: Concepts and resources for managers. Greenwood Publishing Group.
Ransbotham, S., Kiron, D., Gerbert, P., & Reeves, M. (2017). Analytics as a source of business innovation. MIT Sloan Management Review, 59(1), 1-11. https://doi.org/10.2139/ssrn.2848072
Sadeghi, A., Tabari, P., & Azar, A. (2020). A framework for integrating human judgment and artificial intelligence in decision making: A design science research approach. Information Systems Frontiers, 22(6), 1655-1675. https://doi.org/10.1007/s10796-019-09945-w
Sadeghi, R., Davari, A., & Jafari, M. (2020). A framework for integrated decision-making: Insights from the literature. Expert Systems with Applications, 143, 113104. https://doi.org/10.1016/j.eswa.2019.113104
Sedlmeier, P. (2011). Beyond comprehension: The role of numeracy in judgments and decisions. Current Directions in Psychological Science, 20(1), 31-35. https://doi.org/10.1177/0963721410396985
Shim, J. P., Warkentin, M., Courtney, J. F., Power, D. J., Sharda, R., & Carlsson, C. (2002). Past, present, and future of decision support technology. Decision Support Systems, 33(2), 111-126. https://doi.org/10.1016/S0167-9236(01)00144-3
Simon, H. A. (1979). Rational decision making in business organizations. The American Economic Review, 69(4), 493-513. https://doi.org/10.2139/ssrn.1497312
Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185(4157), 1124-1131. https://doi.org/10.1126/science.185.4157.1124
Tversky, A., & Kahneman, D. (1981). The framing of decisions and the psychology of choice. Science, 211(4481), 453-458. https://doi.org/10.1126/science.7455683
Veale, M., & Binns, R. (2017). Fairer machine learning in the real world: Mitigating discrimination without collecting sensitive data. Big Data & Society, 4(2), 1-17. https://doi.org/10.1177/2053951717743530
Wang, D., & Tang, Y. (2015). Influence of organizational climate and task characteristics on the adoption of knowledge management systems: An empirical study of R&D professionals in China. International Journal of Information Management, 35(4), 406-413. https://doi.org/10.1016/j.ijinfomgt.2015.04.005