Main Article Content
Abstract
Purpose: This study examines public perceptions of tax justice and responses to systemic tax reforms, particularly in the context of digitalization and reform-driven economies like Indonesia. It investigates how distributive and procedural fairness, financial literacy, and socio-economic dynamics shape trust, compliance, and acceptance of tax policies.
Research Design and Methodology: The study employs a qualitative approach, using a Systematic Literature Review (SLR) to synthesize insights from recent theoretical and empirical studies. Integrating key findings from interdisciplinary research explores the relationship between tax justice perceptions, digitalization, financial literacy, and public trust in tax reforms.
Findings and Discussion: The study reveals that perceptions of tax fairness significantly influence public trust and compliance. Distributive justice ensures equitable tax burdens aligned with economic capacity, while procedural justice emphasizes transparency and inclusive in policy implementation. Financial literacy moderates the relationship between perceived fairness and voluntary compliance, enhancing public understanding of taxation benefits. Digitalization offers efficiency but presents challenges of inclusivity, particularly for marginalized groups. The findings highlight the importance of tailoring reforms to socio-economic and cultural contexts to foster trust and acceptance.
Implications: The study underscores the need for transparent, equitable, and inclusive tax policies. Policymakers should prioritize public education on financial literacy, ensure equitable digital tax systems, and promote participatory governance in tax reform processes. These measures will enhance compliance, strengthen public trust, and promote sustainable economic development. Future research should empirically validate these relationships and explore cross-country comparisons to deepen understanding of taxation dynamics.
Keywords
Article Details

This work is licensed under a Creative Commons Attribution 4.0 International License.
References
- Abu-Silake, S. A., Alshurafat, H., Alaqrabawi, M., & Shehadeh, M. (2024). Exploring the key factors influencing the actual usage of digital tax platforms. Discover Sustainability, 5(1), 88. https://doi.org/10.1007/s43621-024-00241-2
- Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267–299). Elsevier.
- Adem, M., Desta, T., & Girma, B. (2024). Determinants of Tax Compliance Behavior: A Case Study in Ethiopia. SAGE Open, 14(4), 21582440241292868. https://doi.org/10.1177/21582440241292869
- Adeyeye, B. G., & Otusanya, J. O. (2015). The impact of taxpayers’ perception of government’s accountability, transparency and reduction in fiscal corruption on voluntary tax compliance in Nigeria. International Journal of Economics and Accounting, 6(3), 276–299. https://doi.org/10.1504/IJEA.2015.071817
- Alston, P., & Reisch, N. (2019). Tax, inequality, and human rights. Oxford University Press.
- Anaman, P. D., Ahmed, I. A., & Amanamah, R. (2024). Financial Literacy, Perceived Justice in the Tax System and Tax Compliance: A Sub-Saharan African Perspective. SEISENSE Business Review, 4(1), 217–232. https://doi.org/10.33215/wf4g1e04
- Barnes, L., de Romémont, J., & Lauderdale, B. E. (2024). Public Preferences Over Changes to the Composition of Government Tax Revenue. British Journal of Political Science, 1–11. https://doi.org/10.1017/s0007123424000127
- Bassey, E., Mulligan, E., & Ojo, A. (2022). A conceptual framework for digital tax administration - A systematic review. Government Information Quarterly, 39(4), 101754. https://doi.org/https://doi.org/10.1016/j.giq.2022.101754
- Beeri, I., Zaidan, A., & Zeedan, R. (2022). Willingness to pay taxes through mutual trust: The effect of fairness, governability, tax‐enforcement and outsourcing on local tax collection rates. Governance, 35(4), 1229–1252. https://doi.org/10.1111/gove.12662
- Belahouaoui, R., & Attak, E. H. (2023). The importance of perceived fairness regarding tax burden in compliance behavior: a qualitative study using the Delphi method in Morocco. Journal of Financial Reporting and Accounting, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JFRA-04-2023-0213
- Bodea, C., & LeBas, A. (2016). The Origins of Voluntary Compliance: Attitudes toward Taxation in Urban Nigeria. British Journal of Political Science, 46(1), 215–238. https://doi.org/DOI: 10.1017/S000712341400026X
- Chen, W., & Meng, F. (2024). Is corporate digital transformation a tax haven? International Journal of Managerial Finance, 20(2), 304–333. https://doi.org/10.1108/IJMF-11-2022-0505
- Colquitt, J. A., & Zipay, K. (2015). Justice, Fairness, and Employee Reactions. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 75–99. https://doi.org/10.1146/annurev-orgpsych-032414-111457
- D’attoma, J., Volintiru, C., & Steinmo, S. (2017). Willing to share? Tax compliance and gender in Europe and America. Research & Politics, 4(2), 2053168017707151. https://doi.org/10.1177/2053168017707151
- David, A. C., & Sever, C. (2024). Electoral cycles in tax reforms. Empirical Economics, 67(2), 495–529. https://doi.org/10.1007/s00181-024-02558-3
- Filippi, S. (2024). Tackling Inequality: Which Factors Shape Attitudes Towards Progressive Taxation?
- Gobena, L. B. (2024). Justice, power and voluntary tax compliance: a moderation analysis among taxpayers in Addis Ababa, Ethiopia. Asian Review of Accounting, 32(4), 628–645. https://doi.org/10.1108/ARA-03-2023-0072
- Gribnau, H. (2020). Handle with care: Transparency as a means to restore trust in taxation. https://doi.org/10.2139/ssrn.3718692
- Hallsworth, M., List, J. A., Metcalfe, R. D., & Vlaev, I. (2017). The behavioralist as tax collector: Using natural field experiments to enhance tax compliance. Journal of Public Economics, 148, 14–31. https://doi.org/https://doi.org/10.1016/j.jpubeco.2017.02.003
- Hesami, S., Jenkins, H. P., & Jenkins, G. P. (2023). Emerging Digital Technologies to Improve Tax Compliance and Administration Efficiency: A Systematic Literature Review. Available at SSRN 4580004. https://doi.org/10.2139/ssrn.4580004
- Higgs, C. J., Hill, T. R., & Meissner, R. (2024). Equity in water resource management: A theoretical dynamism. Natural Resources Forum. https://doi.org/10.1111/1477-8947.12501
- Idrus, M. (2024). Efficiency of Tax Administration and Its Influence on Taxpayer Compliance. Economics and Digital Business Review, 5(2 SE-Articles), 889–913. https://doi.org/10.37531/ecotal.v5i2.1306
- Joel, I. C., Wisdom, E., & Bolouimbelemoere, K. P. (2023). Influence of Tax Morality and Tax Culture on Tax Compliance. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(5), 500–509. https://doi.org/10.61990/ijamesc.v1i5.92
- Margaretha, E., Hendrayati, S. L., & Asi, O. Y. (2021). PENGARUH KEADILAN PAJAK, SISTEM PERPAJAKAN, PEMAHAMAN PERPAJAKAN DAN SANKSI PAJAK TERHADAP PERSEPSI WAJIB PAJAK MENGENAI ETIKA PENGGELAPAN PAJAK (TAX EVASION). Balance: Media Informasi Akuntansi Dan Keuangan, 13(1), 23–25. https://doi.org/10.52300/blnc.v13i1.8454
- Maulidi, W. P., & Munawaroh, M. (2025). Persepsi Masyarakat Terhadap Pemungutan Pajak Bumi dan Bangunan di Kecamatan Bojonegara Berbasis Digital. Jurnal Manajemen Dan Ekonomi Kreatif, 3(1), 75–81.
- Mohammed, H., & Tangl, A. (2023). Taxation Perspectives: Analyzing the Factors behind Viewing Taxes as Punishment—A Comprehensive Study of Taxes as Service or Strain. Journal of Risk and Financial Management, 17(1), 5. https://doi.org/10.3390/jrfm17010005
- Naslia, F. A. P., & Yulianti, Y. (2024). Tax Fairness and Public Perception: A Comparative Literature Review. Advances in Taxation Research, 2(2 SE-Articles), 97–108. https://doi.org/10.60079/atr.v2i2.294
- Nathan, B. C., Perez-Truglia, R., & Zentner, A. (2024). Paying your fair share: Perceived fairness and tax compliance. National Bureau of Economic Research. https://doi.org/10.3386/w32588
- Owens, J., & Pemberton, J. L. (2021). Cooperative Compliance: A multi-stakeholder and sustainable approach to taxation. Kluwer Law International BV.
- Pramesty, A. C. P., & Ratnawati, J. (2023). Pengaruh Pemahaman Perpajakan Tentang Tarif Pajak, Sanksi Pajak, dan Keadilan Pajak terhadap Presepsi Mahasiswa Mengenai Penggelapan Pajak (Tax Evasion). Jurnal Ilmiah Universitas Batanghari Jambi, 23(2), 2461–2473. https://doi.org/10.33087/jiubj.v23i2.3900
- Prichard, W., Custers, A. L., Dom, R., Davenport, S. R., & Roscitt, M. A. (2019). Innovations in tax compliance: Conceptual framework. World Bank Policy Research Working Paper, 9032. https://ssrn.com/abstract=3485915
- Rawlings, G. (2004). Cultural narratives of taxation and citizenship: Fairness, groups and globalisation. Citeseer.
- Rossa, E., Rahmawati, L., Yudamahendra, M. F., Adrian, M. R., Suwandi, N. S. A., Safitri, N., & Hariyati, V. (2024). Analisis Pengaruh Keadilan Pajak Dan Sistem Perpajakan Terhadap Tax Evasion. Maeswara: Jurnal Riset Ilmu Manajemen Dan Kewirausahaan, 2(1), 215–225. https://doi.org/10.61132/maeswara.v2i1.616
- Slemrod, J. (2019). Tax compliance and enforcement. Journal of Economic Literature, 57(4), 904–954. https://doi.org/10.1257/jel.20181437
- Strand, P. J., & Mirkay, N. A. (2019). Racialized Tax Inequity: Wealth, Racism, and The US System of Taxation. Racism, and The US System of Taxation (August 25, 2019), 15. https://doi.org/10.2139/ssrn.3442674
- Tomlinson, S. (2005). Education in a post-welfare society. McGraw-Hill Education (UK).
- Valerian, K. (2023). Analysis of Factors Influencing Tax Compliance and Non-Tax Compliance Among Small & Medium Enterprises. IAA. http://dspace.iaa.ac.tz:8080/xmlui/handle/123456789/2548
- Van den Boogaard, V., Prichard, W., Beach, R., & Mohiuddin, F. (2020). Strengthening tax-accountability links: Fiscal transparency and taxpayer engagement in Ghana and Sierra Leone. https://doi.org/10.19088/ICTD.2020.002
- Wilkinson, B. R., & Hageman, A. M. (2023). The role of political elites in income tax system design and tax fairness. The British Accounting Review, 55(3), 101172. https://doi.org/https://doi.org/10.1016/j.bar.2022.101172
- Wulandari, L. N., & Sanulika, A. (2024). PENGARUH DISKRIMINASI PAJAK, PEMAHAMAN PERPAJAKAN, DAN SANKSI PERPAJAKAN TERHADAP PERSEPSI PENGGELAPAN PAJAK PADA KPP PRATAMA SERPONG. Jurnal Nusa Akuntansi, 1(1), 72–91. https://doi.org/10.62237/jna.v1i1.6
- Zmerli, S., & Van der Meer, T. W. G. (2017). Handbook on political trust. Edward Elgar Publishing.
References
Abu-Silake, S. A., Alshurafat, H., Alaqrabawi, M., & Shehadeh, M. (2024). Exploring the key factors influencing the actual usage of digital tax platforms. Discover Sustainability, 5(1), 88. https://doi.org/10.1007/s43621-024-00241-2
Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267–299). Elsevier.
Adem, M., Desta, T., & Girma, B. (2024). Determinants of Tax Compliance Behavior: A Case Study in Ethiopia. SAGE Open, 14(4), 21582440241292868. https://doi.org/10.1177/21582440241292869
Adeyeye, B. G., & Otusanya, J. O. (2015). The impact of taxpayers’ perception of government’s accountability, transparency and reduction in fiscal corruption on voluntary tax compliance in Nigeria. International Journal of Economics and Accounting, 6(3), 276–299. https://doi.org/10.1504/IJEA.2015.071817
Alston, P., & Reisch, N. (2019). Tax, inequality, and human rights. Oxford University Press.
Anaman, P. D., Ahmed, I. A., & Amanamah, R. (2024). Financial Literacy, Perceived Justice in the Tax System and Tax Compliance: A Sub-Saharan African Perspective. SEISENSE Business Review, 4(1), 217–232. https://doi.org/10.33215/wf4g1e04
Barnes, L., de Romémont, J., & Lauderdale, B. E. (2024). Public Preferences Over Changes to the Composition of Government Tax Revenue. British Journal of Political Science, 1–11. https://doi.org/10.1017/s0007123424000127
Bassey, E., Mulligan, E., & Ojo, A. (2022). A conceptual framework for digital tax administration - A systematic review. Government Information Quarterly, 39(4), 101754. https://doi.org/https://doi.org/10.1016/j.giq.2022.101754
Beeri, I., Zaidan, A., & Zeedan, R. (2022). Willingness to pay taxes through mutual trust: The effect of fairness, governability, tax‐enforcement and outsourcing on local tax collection rates. Governance, 35(4), 1229–1252. https://doi.org/10.1111/gove.12662
Belahouaoui, R., & Attak, E. H. (2023). The importance of perceived fairness regarding tax burden in compliance behavior: a qualitative study using the Delphi method in Morocco. Journal of Financial Reporting and Accounting, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JFRA-04-2023-0213
Bodea, C., & LeBas, A. (2016). The Origins of Voluntary Compliance: Attitudes toward Taxation in Urban Nigeria. British Journal of Political Science, 46(1), 215–238. https://doi.org/DOI: 10.1017/S000712341400026X
Chen, W., & Meng, F. (2024). Is corporate digital transformation a tax haven? International Journal of Managerial Finance, 20(2), 304–333. https://doi.org/10.1108/IJMF-11-2022-0505
Colquitt, J. A., & Zipay, K. (2015). Justice, Fairness, and Employee Reactions. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 75–99. https://doi.org/10.1146/annurev-orgpsych-032414-111457
D’attoma, J., Volintiru, C., & Steinmo, S. (2017). Willing to share? Tax compliance and gender in Europe and America. Research & Politics, 4(2), 2053168017707151. https://doi.org/10.1177/2053168017707151
David, A. C., & Sever, C. (2024). Electoral cycles in tax reforms. Empirical Economics, 67(2), 495–529. https://doi.org/10.1007/s00181-024-02558-3
Filippi, S. (2024). Tackling Inequality: Which Factors Shape Attitudes Towards Progressive Taxation?
Gobena, L. B. (2024). Justice, power and voluntary tax compliance: a moderation analysis among taxpayers in Addis Ababa, Ethiopia. Asian Review of Accounting, 32(4), 628–645. https://doi.org/10.1108/ARA-03-2023-0072
Gribnau, H. (2020). Handle with care: Transparency as a means to restore trust in taxation. https://doi.org/10.2139/ssrn.3718692
Hallsworth, M., List, J. A., Metcalfe, R. D., & Vlaev, I. (2017). The behavioralist as tax collector: Using natural field experiments to enhance tax compliance. Journal of Public Economics, 148, 14–31. https://doi.org/https://doi.org/10.1016/j.jpubeco.2017.02.003
Hesami, S., Jenkins, H. P., & Jenkins, G. P. (2023). Emerging Digital Technologies to Improve Tax Compliance and Administration Efficiency: A Systematic Literature Review. Available at SSRN 4580004. https://doi.org/10.2139/ssrn.4580004
Higgs, C. J., Hill, T. R., & Meissner, R. (2024). Equity in water resource management: A theoretical dynamism. Natural Resources Forum. https://doi.org/10.1111/1477-8947.12501
Idrus, M. (2024). Efficiency of Tax Administration and Its Influence on Taxpayer Compliance. Economics and Digital Business Review, 5(2 SE-Articles), 889–913. https://doi.org/10.37531/ecotal.v5i2.1306
Joel, I. C., Wisdom, E., & Bolouimbelemoere, K. P. (2023). Influence of Tax Morality and Tax Culture on Tax Compliance. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(5), 500–509. https://doi.org/10.61990/ijamesc.v1i5.92
Margaretha, E., Hendrayati, S. L., & Asi, O. Y. (2021). PENGARUH KEADILAN PAJAK, SISTEM PERPAJAKAN, PEMAHAMAN PERPAJAKAN DAN SANKSI PAJAK TERHADAP PERSEPSI WAJIB PAJAK MENGENAI ETIKA PENGGELAPAN PAJAK (TAX EVASION). Balance: Media Informasi Akuntansi Dan Keuangan, 13(1), 23–25. https://doi.org/10.52300/blnc.v13i1.8454
Maulidi, W. P., & Munawaroh, M. (2025). Persepsi Masyarakat Terhadap Pemungutan Pajak Bumi dan Bangunan di Kecamatan Bojonegara Berbasis Digital. Jurnal Manajemen Dan Ekonomi Kreatif, 3(1), 75–81.
Mohammed, H., & Tangl, A. (2023). Taxation Perspectives: Analyzing the Factors behind Viewing Taxes as Punishment—A Comprehensive Study of Taxes as Service or Strain. Journal of Risk and Financial Management, 17(1), 5. https://doi.org/10.3390/jrfm17010005
Naslia, F. A. P., & Yulianti, Y. (2024). Tax Fairness and Public Perception: A Comparative Literature Review. Advances in Taxation Research, 2(2 SE-Articles), 97–108. https://doi.org/10.60079/atr.v2i2.294
Nathan, B. C., Perez-Truglia, R., & Zentner, A. (2024). Paying your fair share: Perceived fairness and tax compliance. National Bureau of Economic Research. https://doi.org/10.3386/w32588
Owens, J., & Pemberton, J. L. (2021). Cooperative Compliance: A multi-stakeholder and sustainable approach to taxation. Kluwer Law International BV.
Pramesty, A. C. P., & Ratnawati, J. (2023). Pengaruh Pemahaman Perpajakan Tentang Tarif Pajak, Sanksi Pajak, dan Keadilan Pajak terhadap Presepsi Mahasiswa Mengenai Penggelapan Pajak (Tax Evasion). Jurnal Ilmiah Universitas Batanghari Jambi, 23(2), 2461–2473. https://doi.org/10.33087/jiubj.v23i2.3900
Prichard, W., Custers, A. L., Dom, R., Davenport, S. R., & Roscitt, M. A. (2019). Innovations in tax compliance: Conceptual framework. World Bank Policy Research Working Paper, 9032. https://ssrn.com/abstract=3485915
Rawlings, G. (2004). Cultural narratives of taxation and citizenship: Fairness, groups and globalisation. Citeseer.
Rossa, E., Rahmawati, L., Yudamahendra, M. F., Adrian, M. R., Suwandi, N. S. A., Safitri, N., & Hariyati, V. (2024). Analisis Pengaruh Keadilan Pajak Dan Sistem Perpajakan Terhadap Tax Evasion. Maeswara: Jurnal Riset Ilmu Manajemen Dan Kewirausahaan, 2(1), 215–225. https://doi.org/10.61132/maeswara.v2i1.616
Slemrod, J. (2019). Tax compliance and enforcement. Journal of Economic Literature, 57(4), 904–954. https://doi.org/10.1257/jel.20181437
Strand, P. J., & Mirkay, N. A. (2019). Racialized Tax Inequity: Wealth, Racism, and The US System of Taxation. Racism, and The US System of Taxation (August 25, 2019), 15. https://doi.org/10.2139/ssrn.3442674
Tomlinson, S. (2005). Education in a post-welfare society. McGraw-Hill Education (UK).
Valerian, K. (2023). Analysis of Factors Influencing Tax Compliance and Non-Tax Compliance Among Small & Medium Enterprises. IAA. http://dspace.iaa.ac.tz:8080/xmlui/handle/123456789/2548
Van den Boogaard, V., Prichard, W., Beach, R., & Mohiuddin, F. (2020). Strengthening tax-accountability links: Fiscal transparency and taxpayer engagement in Ghana and Sierra Leone. https://doi.org/10.19088/ICTD.2020.002
Wilkinson, B. R., & Hageman, A. M. (2023). The role of political elites in income tax system design and tax fairness. The British Accounting Review, 55(3), 101172. https://doi.org/https://doi.org/10.1016/j.bar.2022.101172
Wulandari, L. N., & Sanulika, A. (2024). PENGARUH DISKRIMINASI PAJAK, PEMAHAMAN PERPAJAKAN, DAN SANKSI PERPAJAKAN TERHADAP PERSEPSI PENGGELAPAN PAJAK PADA KPP PRATAMA SERPONG. Jurnal Nusa Akuntansi, 1(1), 72–91. https://doi.org/10.62237/jna.v1i1.6
Zmerli, S., & Van der Meer, T. W. G. (2017). Handbook on political trust. Edward Elgar Publishing.