Main Article Content
Abstract
Purpose— This community service program addressed limited product identity, digital promotion, and marketing-content capabilities among rural micro, small, and medium enterprises (MSMEs) in Lerang Village, Indonesia. It aimed to strengthen participants' digital marketing and branding capabilities through a low-cost model based on local resources.
Implementation Method— The program involved 25 active MSME owners in Lerang Village and combined needs assessment, digital marketing and branding training, practical workshops, mentoring, and descriptive pre-test/post-test evaluation using a four-point questionnaire covering five competency indicators.
Results and Discussion— Post-program scores were higher across all five competency indicators, with the strongest relative change in digital content creation. Branding, digital marketing knowledge, local-resource-based promotion, and social-media marketing capability also improved. The pattern is consistent with the hands-on design and use of accessible digital tools.
Implications— The integrated low-cost approach can support practical MSME capability development using familiar tools and locally available resources. Continued mentoring and longer-term follow-up are needed before drawing conclusions about sustained market reach, customer growth, or business performance.
Keywords
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References
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- Borah, P. S., Iqbal, S., & Akhtar, S. (2022). Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities. Technology in Society, 68, 101900. https://doi.org/10.1016/j.techsoc.2022.101900
- Bouwman, H., Nikou, S., & de Reuver, M. (2019). Digitalization, business models, and SMEs: How do business model innovation practices improve performance of digitalizing SMEs? Telecommunications Policy, 43(9), 101828. https://doi.org/10.1016/j.telpol.2019.101828
- Elkhoudary, A., Yadav, J. K., & Alam, M. M. D. (2026). Digital marketing capabilities as drivers of SME innovation and performance: A systematic literature review and research agenda for emerging economies. Humanities and Social Sciences Communications, 13, 605. https://doi.org/10.1057/s41599-026-07126-x
- Eller, R., Alford, P., Kallmünzer, A., & Peters, M. (2020). Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization. Journal of Business Research, 112, 119-127. https://doi.org/10.1016/j.jbusres.2020.03.004
- Fu, C.-J., Silalahi, A. D. K., Yang, L.-W., & Eunike, I. J. (2024). Advancing SME performance: A novel application of the technological-organizational-environment framework in social media marketing adoption. Cogent Business & Management, 11(1), 2360509. https://doi.org/10.1080/23311975.2024.2360509
- Hardiansyah, R., Fahlia, F., & Nuramaliyah, N. (2024). The impact of digital marketing and entrepreneurial capabilities on marketing performance. Indonesian Business Review, 7(2), 105-114. https://doi.org/10.21632/ibr.7.2.105-114
- Hisyam, A., & Fitriyah, H. (2024). Digital marketing strategy for MSMEs to increase competitiveness of local products. Indonesian Journal of Cultural and Community Development, 15(3). https://doi.org/10.21070/ijccd.v16i1.1148
- Ilham, B. U., Firman, A., Dwinanda, G., Mubyl, M., Latief, F., Ilham, M., Zalzabila, A., & Rahmayanti, S. F. (2023). Pendampingan branding UMKM melalui pengemasan dan strategi promosi produk di Kabupaten Jeneponto. Nobel Community Services Journal, 3(2), 68-72. https://doi.org/10.37476/ncsj.v3i2.4408
- Latief, F., Firman, A., Askar, H., Azis, I., Hidayat, A. I., Bahasoan, S., Nianty, D. A., Asniwati, A., Dirwan, D., Hadiningtyas, E. A., Handaling, M. M., & Anita, A. (2026). Empowering MSME entrepreneurs through digital marketing mentoring and digital financial literacy in Tinambung Subdistrict, Indonesia. Advances in Community Services Research, 4(2), 110-120. https://doi.org/10.60079/acsr.v4i2.750
- Latief, F., Firman, A., Muslimin, I., Askar, H., & Nuggraha, I. M. W. (2024). Transformasi pemasaran produk UMKM melalui pendampingan entrepreneurship dan penggunaan media sosial untuk diversifikasi di Desa Bonto Jai Kabupaten Bantaeng. Celebes Journal of Community Services, 3(2), 161-168. https://doi.org/10.37531/celeb.v3i2.1753
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- Matosas-López, L. (2024). Can customer engagement in social media be used as a predictor of operating revenue in SMEs? Journal of Open Innovation: Technology, Market, and Complexity, 10(4), 100380. https://doi.org/10.1016/j.joitmc.2024.100380
- Papadopoulos, T., Baltas, K. N., & Balta, M. E. (2020). The use of digital technologies by small and medium enterprises during COVID-19: Implications for theory and practice. International Journal of Information Management, 55, 102192. https://doi.org/10.1016/j.ijinfomgt.2020.102192
- Paransa, R. P. J. (2024). Optimalisasi pertumbuhan UMKM di Indonesia melalui pemasaran digital. Efisiensi: Kajian Ilmu Administrasi, 21(2), 164-181. https://doi.org/10.21831/efisiensi.v21i2.77042
- Pingali, S. R., Singha, S., Arunachalam, S., & Pedada, K. (2023). Digital readiness of small and medium enterprises in emerging markets: The construct, propositions, measurement, and implications. Journal of Business Research, 164, 113973. https://doi.org/10.1016/j.jbusres.2023.113973
- Priyono, A., Moin, A., & Putri, V. N. A. O. (2020). Identifying digital transformation paths in the business model of SMEs during the COVID-19 pandemic. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 104. https://doi.org/10.3390/joitmc6040104
- Purnomo, S., Nurmalitasari, N., & Nurchim, N. (2024). Digital transformation of MSMEs in Indonesia: A systematic literature review. Journal of Management and Digital Business, 4(2), 301-312. https://doi.org/10.53088/jmdb.v4i2.1121
- Radjagukguk, D., & Rusadi, U. (2025). Digitalization and globalization: Transformation of UMKM in the digital era. Journal of Social Political Sciences, 6(1), 15-24. https://doi.org/10.52166/jsps.v6i1.258
- Rakshit, S., Islam, N., Mondal, S., & Paul, T. (2021). Mobile apps for SME business sustainability during COVID-19 and onwards. Journal of Business Research, 135, 28-39. https://doi.org/10.1016/j.jbusres.2021.06.005
- Sagala, G. H., & Őri, D. (2024). Toward SMEs digital transformation success: A systematic literature review. Information Systems and E-Business Management, 22(4), 667-719. https://doi.org/10.1007/s10257-024-00682-2
- Samsinar, S., Sinaga, R., Afriany, R., & Frangky, F. (2024). Digital marketing training to expand market reach for MSME in Kuala Jambi. Community Empowerment, 9(2), 242-247. https://doi.org/10.31603/ce.10541
- Tatik, T., & Setiawan, D. (2025). Does social media marketing important for MSMEs performance in Indonesia? Asia Pacific Journal of Marketing and Logistics, 37(1), 99-114. https://doi.org/10.1108/APJML-01-2024-0090
- Usmayanti, V., & Pangestu, M. G. (2022). MSMEs digital marketing and entrepreneurship's factor of performance: Jambi (Indonesia) perspective. Jurnal Ekonomi Pendidikan dan Kewirausahaan, 10(2), 155-166. https://doi.org/10.26740/jepk.v10n2.p155-166
References
Abbasi, G. A., Abdul Rahim, N. F., Wu, H., Iranmanesh, M., & Ng, B. C. K. (2022). Determinants of SME's social media marketing adoption: Competitive industry as a moderator. SAGE Open, 12(1). https://doi.org/10.1177/21582440211067220
Amri, A., Makrus, M., Febiansyah, H., & Yulianti, Y. (2024). The value of digital economy adoption in Bangka Belitung SMEs: A VAM model focusing on creativity and innovation. Jurnal Ekonomi, 13(3), 1600-1616. https://www.ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/5368
Borah, P. S., Iqbal, S., & Akhtar, S. (2022). Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities. Technology in Society, 68, 101900. https://doi.org/10.1016/j.techsoc.2022.101900
Bouwman, H., Nikou, S., & de Reuver, M. (2019). Digitalization, business models, and SMEs: How do business model innovation practices improve performance of digitalizing SMEs? Telecommunications Policy, 43(9), 101828. https://doi.org/10.1016/j.telpol.2019.101828
Elkhoudary, A., Yadav, J. K., & Alam, M. M. D. (2026). Digital marketing capabilities as drivers of SME innovation and performance: A systematic literature review and research agenda for emerging economies. Humanities and Social Sciences Communications, 13, 605. https://doi.org/10.1057/s41599-026-07126-x
Eller, R., Alford, P., Kallmünzer, A., & Peters, M. (2020). Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization. Journal of Business Research, 112, 119-127. https://doi.org/10.1016/j.jbusres.2020.03.004
Fu, C.-J., Silalahi, A. D. K., Yang, L.-W., & Eunike, I. J. (2024). Advancing SME performance: A novel application of the technological-organizational-environment framework in social media marketing adoption. Cogent Business & Management, 11(1), 2360509. https://doi.org/10.1080/23311975.2024.2360509
Hardiansyah, R., Fahlia, F., & Nuramaliyah, N. (2024). The impact of digital marketing and entrepreneurial capabilities on marketing performance. Indonesian Business Review, 7(2), 105-114. https://doi.org/10.21632/ibr.7.2.105-114
Hisyam, A., & Fitriyah, H. (2024). Digital marketing strategy for MSMEs to increase competitiveness of local products. Indonesian Journal of Cultural and Community Development, 15(3). https://doi.org/10.21070/ijccd.v16i1.1148
Ilham, B. U., Firman, A., Dwinanda, G., Mubyl, M., Latief, F., Ilham, M., Zalzabila, A., & Rahmayanti, S. F. (2023). Pendampingan branding UMKM melalui pengemasan dan strategi promosi produk di Kabupaten Jeneponto. Nobel Community Services Journal, 3(2), 68-72. https://doi.org/10.37476/ncsj.v3i2.4408
Latief, F., Firman, A., Askar, H., Azis, I., Hidayat, A. I., Bahasoan, S., Nianty, D. A., Asniwati, A., Dirwan, D., Hadiningtyas, E. A., Handaling, M. M., & Anita, A. (2026). Empowering MSME entrepreneurs through digital marketing mentoring and digital financial literacy in Tinambung Subdistrict, Indonesia. Advances in Community Services Research, 4(2), 110-120. https://doi.org/10.60079/acsr.v4i2.750
Latief, F., Firman, A., Muslimin, I., Askar, H., & Nuggraha, I. M. W. (2024). Transformasi pemasaran produk UMKM melalui pendampingan entrepreneurship dan penggunaan media sosial untuk diversifikasi di Desa Bonto Jai Kabupaten Bantaeng. Celebes Journal of Community Services, 3(2), 161-168. https://doi.org/10.37531/celeb.v3i2.1753
Martadinata, R., Sidik, F. R., Raihanza, A., Lathifah, M., Nabira, A., Nursamala, N., Sabrina, S., Safelia, M., Syahriwulan, S., Rahmalia, D., & Mega, I. R. (2024). MSME branding training for coastal communities. Community Empowerment, 9(3), 588-591. https://doi.org/10.31603/ce.11252
Matosas-López, L. (2024). Can customer engagement in social media be used as a predictor of operating revenue in SMEs? Journal of Open Innovation: Technology, Market, and Complexity, 10(4), 100380. https://doi.org/10.1016/j.joitmc.2024.100380
Papadopoulos, T., Baltas, K. N., & Balta, M. E. (2020). The use of digital technologies by small and medium enterprises during COVID-19: Implications for theory and practice. International Journal of Information Management, 55, 102192. https://doi.org/10.1016/j.ijinfomgt.2020.102192
Paransa, R. P. J. (2024). Optimalisasi pertumbuhan UMKM di Indonesia melalui pemasaran digital. Efisiensi: Kajian Ilmu Administrasi, 21(2), 164-181. https://doi.org/10.21831/efisiensi.v21i2.77042
Pingali, S. R., Singha, S., Arunachalam, S., & Pedada, K. (2023). Digital readiness of small and medium enterprises in emerging markets: The construct, propositions, measurement, and implications. Journal of Business Research, 164, 113973. https://doi.org/10.1016/j.jbusres.2023.113973
Priyono, A., Moin, A., & Putri, V. N. A. O. (2020). Identifying digital transformation paths in the business model of SMEs during the COVID-19 pandemic. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 104. https://doi.org/10.3390/joitmc6040104
Purnomo, S., Nurmalitasari, N., & Nurchim, N. (2024). Digital transformation of MSMEs in Indonesia: A systematic literature review. Journal of Management and Digital Business, 4(2), 301-312. https://doi.org/10.53088/jmdb.v4i2.1121
Radjagukguk, D., & Rusadi, U. (2025). Digitalization and globalization: Transformation of UMKM in the digital era. Journal of Social Political Sciences, 6(1), 15-24. https://doi.org/10.52166/jsps.v6i1.258
Rakshit, S., Islam, N., Mondal, S., & Paul, T. (2021). Mobile apps for SME business sustainability during COVID-19 and onwards. Journal of Business Research, 135, 28-39. https://doi.org/10.1016/j.jbusres.2021.06.005
Sagala, G. H., & Őri, D. (2024). Toward SMEs digital transformation success: A systematic literature review. Information Systems and E-Business Management, 22(4), 667-719. https://doi.org/10.1007/s10257-024-00682-2
Samsinar, S., Sinaga, R., Afriany, R., & Frangky, F. (2024). Digital marketing training to expand market reach for MSME in Kuala Jambi. Community Empowerment, 9(2), 242-247. https://doi.org/10.31603/ce.10541
Tatik, T., & Setiawan, D. (2025). Does social media marketing important for MSMEs performance in Indonesia? Asia Pacific Journal of Marketing and Logistics, 37(1), 99-114. https://doi.org/10.1108/APJML-01-2024-0090
Usmayanti, V., & Pangestu, M. G. (2022). MSMEs digital marketing and entrepreneurship's factor of performance: Jambi (Indonesia) perspective. Jurnal Ekonomi Pendidikan dan Kewirausahaan, 10(2), 155-166. https://doi.org/10.26740/jepk.v10n2.p155-166