Main Article Content
Abstract
Purpose: This study aims to analyze the representation of the marking scheme in the performance measurement system for the Board of Directors of PT Telkom Indonesia (Persero) Tbk based on company documents.
Research Method: This study employed a descriptive qualitative approach using documentary analysis and qualitative content analysis. Secondary data were obtained from the 2024 Annual Report of PT Telkom Indonesia (Persero) Tbk, as well as the literature on performance appraisal, marking schemes, Organizational Justice Theory, and Agile Performance Management. The analysis was conducted through data reduction, open coding, categorization, interpretation, and triangulation of sources and theories.
Results and Discussion: The research findings indicate that the Board of Directors’ KPIs are documented through five main perspectives, which are broken down into indicators, targets, weightings, and Talent Development. This structure reflects the key characteristics of a marking scheme as a documented evaluation framework. It is conceptually aligned with the principles of procedural justice and some characteristics of Agile Performance Management. However, this study does not evaluate the system’s implementation or user perceptions, as it relies solely on documentary data.
Implications: The findings can serve as a reference for designing a performance measurement system based on documented indicators and as a foundation for further research using primary data.
Originality: This study proposes using the marking scheme concept as a framework for analyzing the structure of the Board of Directors’ performance measurement system based on corporate documents.
Keywords
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References
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- Agustin, W. R., & Jhoansyah, D. (2022). Pengaruh sistem penilaian kinerja dan reward terhadap kinerja karyawan. COSTING: Journal of Economics, Bussines and Accounting, 5(2), 1521–1527. https://journal.ipm2kpe.or.id/index.php/COSTING
- Akanmu, M. D., Panatik, S. A. B., & Shahrin, R. (2025). The influence of performance appraisal practices on employee engagement at higher education institutions of Malaysia. Cogent Business & Management, 12(1), 2442093. https://doi.org/10.1080/23311975.2024.2442093
- Ananda, O. D., Prihatini, A. E., & Hidayat, W. (2023). Pengaruh Employee Engagement dan Passion terhadap Kinerja Karyawan PT Telkom Indonesia Kantor Regional IV Semarang. Jurnal Ilmu Administrasi Bisnis, 12(1), 11–21. https://doi.org/10.14710/jiab.2023.36456
- Awwad, M. S., & Adaileh, A. M. (2025). Exploring perceived organisational justice in the healthcare sector: insights from an Arab cultural perspective. Journal of Nursing Management, 2025(1), 7166487. https://doi.org/10.1155/jonm/7166487
- Boakye, K. G., Opoku, S. T., & Apenteng, B. A. (2023). Linking quality supervisory support to turnover intentions among rural healthcare professionals: The mediating role of performance appraisal satisfaction and moderating role of perceived organizational support. Quality Management Journal, 30(4), 210–224. https://doi.org/10.1080/10686967.2023.2245090
- Christiana, A. D., & Mailoa, E. (2022). Sistem Pendukung Keputusan Penilaian Kinerja Karyawan Berbasis Website dengan Menggunakan Metode TOPSIS. AITI, 19(1), 31–47. https://doi.org/10.24246/aiti.v19i1.31-47
- David, D., & Lahindah, L. (2025). Agile Leadership and Digital Mindset: Their Impact on Employee Performance through Employee Engagement. Amkop Management Accounting Review (AMAR), 5(1 SE-Articles), 182–207. https://doi.org/10.37531/amar.v5i1.2516
- Erialdy, E. (2024). Employee performance appraisal using individual performance management. JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(1), 361–367. https://doi.org/10.29210/020242785
- Fajriah, Y., Alam, S., Jumady, E., Heslina, H., & Akob, R. A. (2026). Leadership and Implementation of Total Quality Management (TQM) on Employee Performance with the Mediating Role of Motivation. Advances in Human Resource Management Research, 4(1), 128–146. https://doi.org/10.60079/ahrmr.v4i1.780
- Faozen, F., & Sandy, S. R. O. (2024). Performance Management: A New Approach in Performance Management (A. A. Vilas Boas (ed.)). IntechOpen. https://doi.org/10.5772/intechopen.1002501
- Faza, H. (2023). Analisis Efektifitas Sistem Performance Appraisal Pada Pt Patra Badak Arun Solusi. Applied Business and Administration Journal, 2(1), 14–26. https://doi.org/10.62201/abaj.v2i1.37
- Ghany, P. (2022). Explaining the effect of Organizational Justice on Job Satisfaction and Work Performance. International Journal of Social Science And Human Research, 05. https://doi.org/10.47191/ijsshr/v5-i12-63
- Habibi, R., & Manurung, A. G. R. (2023). SLR systematic literature review: Metode penilaian kinerja karyawan menggunakan human performance technology. Journal of Applied Computer Science and Technology, 4(2), 100–107. https://doi.org/10.52158/jacost.v4i2.511
- Herachwati, N. (2013). Performance Appraisal. Majalah Ekonomi Universitas Airlangga, 23(2).
- Jumady, E. (2023). The Role of Organizational Culture, Work Environment and Motivation in Improving Employee Performance. Advances in Human Resource Management Research, 1(1), 26–33. https://doi.org/10.60079/ahrmr.v1i1.40
- Kim, M., & Beehr, T. A. (2023). Empowering leadership improves employees’ positive psychological states to result in more favorable behaviors. The International Journal of Human Resource Management, 34(10), 2002–2038. https://doi.org/10.1080/09585192.2022.2054281
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- Mach, M., Abrantes, A. C. M., & Alvarado, J. R. (2024). The role of perceived human resource management practices in organizational citizenship behaviors: evidence from the healthcare sector. Employee Relations, 47(1), 127–147. https://doi.org/10.1108/ER-07-2023-0386
- Maley, J. F., Dabić, M., Neher, A., Wuersch, L., Martin, L., & Kiessling, T. (2024). Performance management in a rapidly changing world: implications for talent management. Management Decision, 62(10), 3085–3108. https://doi.org/10.1108/MD-07-2023-1162
- Muchinsky, P. M. (2000). Psychology applied to work: An introduction to industrial and organizational psychology. Wadsworth/Thomson Learning.
- Nainggolan, E. P. (2023). Analisis Kinerja Pegawai dalam Penggunaan Sistem Informasi Akuntansi Manajemen dan Disiplin Kerja. Balance: Jurnal Akuntansi Dan Manajemen, 2(3), 130–138. https://doi.org/10.59086/jam.v2i3.369
- Nalda, T., Fithri, P., & Prathama, Y. E. (2014). Perancangan Aplikasi Sistem Penilaian Kinerja Karyawan Dengan Metode MBO dan BARS (Studi Kasus PLTA Maninjau). Jurnal Optimasi Sistem Industri, 13(2), 760–770. https://josi.ft.unand.ac.id/index.php/josi/article/view/307
- Nasti, N., & Lubis, A. H. (2025). Manajemen sumber daya manusia: Strategi, proses dan transformasi dalam organisasi modern. Serasi Media Teknologi.
- Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience and work discipline. Calitatea, 24(193), 182–188. https://doi.org/10.47750/QAS/24.193.20
- Rosdiana, A., & Johanes, S. (2024). The Influence of Performance Appraisal and Reward on Employee Performance ss Mediated by Employee Job Satisfaction on PT. Expert Jaya Group (Property Company). Journal of Advances in Accounting, Economics, and Management, 1(3), 21. https://doi.org/10.47134/aaem.v1i4.432
- Subekti, A. (2021). The influence of performance appraisal system towards job satisfaction, motivation, as well as employee performance. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2). https://doi.org/10.29040/ijebar.v5i2.2484
- Subramanian, N., & Suresh, M. (2022). Assessment Framework for Agile HRM Practices. Global Journal of Flexible Systems Management, 23(1), 135–149. https://doi.org/10.1007/s40171-021-00294-6
- Sukmawati, E., Adhaprilliani, A., Pertiwi, Y., & Hidayat, S. (2025). Penilaian Evaluasi Kinerja Menggunakan Metode Behaviorally Anchored Rating Scale (BARS) di PT. Gaji Pintar Indonesia. Master Manajemen, 3(1), 161–179. https://doi.org/10.59603/masman.v3i1.728
- Taneja, S., Srivastava, R., & Ravichandran, N. (2024). Employees’ fairness perception towards performance appraisal system: antecedents and consequences. Review of Managerial Science, 18(8), 2163–2196. https://doi.org/10.1007/s11846-023-00680-7
- Tavares, M. C., & Vaz, M. (2025). Rethinking Performance Evaluation: Strategic Alignment in the Service Sector Through a Case-Based Framework. Administrative Sciences, 15(10), 390. https://doi.org/10.3390/admsci15100390
- Tiong, P., Adi, Y., & Irwan, A. (2025). Agile Leadership, Digital Transformation, And Employee Performance: The Role Of Work Engagement. Jurnal Manajemen dan Bisnis, 4(2), 600–623. https://doi.org/10.36490/jmdb.v4i2.2117
- Vuong, T. D. N., & Nguyen, L. T. (2022). The key strategies for measuring employee performance in companies: a systematic review. Sustainability, 14(21), 14017. https://doi.org/10.3390/su142114017
References
Adamovic, M. (2023). Organizational justice research: A review, synthesis, and research agenda. European Management Review, 20. https://doi.org/10.1111/emre.12564
Agustin, W. R., & Jhoansyah, D. (2022). Pengaruh sistem penilaian kinerja dan reward terhadap kinerja karyawan. COSTING: Journal of Economics, Bussines and Accounting, 5(2), 1521–1527. https://journal.ipm2kpe.or.id/index.php/COSTING
Akanmu, M. D., Panatik, S. A. B., & Shahrin, R. (2025). The influence of performance appraisal practices on employee engagement at higher education institutions of Malaysia. Cogent Business & Management, 12(1), 2442093. https://doi.org/10.1080/23311975.2024.2442093
Ananda, O. D., Prihatini, A. E., & Hidayat, W. (2023). Pengaruh Employee Engagement dan Passion terhadap Kinerja Karyawan PT Telkom Indonesia Kantor Regional IV Semarang. Jurnal Ilmu Administrasi Bisnis, 12(1), 11–21. https://doi.org/10.14710/jiab.2023.36456
Awwad, M. S., & Adaileh, A. M. (2025). Exploring perceived organisational justice in the healthcare sector: insights from an Arab cultural perspective. Journal of Nursing Management, 2025(1), 7166487. https://doi.org/10.1155/jonm/7166487
Boakye, K. G., Opoku, S. T., & Apenteng, B. A. (2023). Linking quality supervisory support to turnover intentions among rural healthcare professionals: The mediating role of performance appraisal satisfaction and moderating role of perceived organizational support. Quality Management Journal, 30(4), 210–224. https://doi.org/10.1080/10686967.2023.2245090
Christiana, A. D., & Mailoa, E. (2022). Sistem Pendukung Keputusan Penilaian Kinerja Karyawan Berbasis Website dengan Menggunakan Metode TOPSIS. AITI, 19(1), 31–47. https://doi.org/10.24246/aiti.v19i1.31-47
David, D., & Lahindah, L. (2025). Agile Leadership and Digital Mindset: Their Impact on Employee Performance through Employee Engagement. Amkop Management Accounting Review (AMAR), 5(1 SE-Articles), 182–207. https://doi.org/10.37531/amar.v5i1.2516
Erialdy, E. (2024). Employee performance appraisal using individual performance management. JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(1), 361–367. https://doi.org/10.29210/020242785
Fajriah, Y., Alam, S., Jumady, E., Heslina, H., & Akob, R. A. (2026). Leadership and Implementation of Total Quality Management (TQM) on Employee Performance with the Mediating Role of Motivation. Advances in Human Resource Management Research, 4(1), 128–146. https://doi.org/10.60079/ahrmr.v4i1.780
Faozen, F., & Sandy, S. R. O. (2024). Performance Management: A New Approach in Performance Management (A. A. Vilas Boas (ed.)). IntechOpen. https://doi.org/10.5772/intechopen.1002501
Faza, H. (2023). Analisis Efektifitas Sistem Performance Appraisal Pada Pt Patra Badak Arun Solusi. Applied Business and Administration Journal, 2(1), 14–26. https://doi.org/10.62201/abaj.v2i1.37
Ghany, P. (2022). Explaining the effect of Organizational Justice on Job Satisfaction and Work Performance. International Journal of Social Science And Human Research, 05. https://doi.org/10.47191/ijsshr/v5-i12-63
Habibi, R., & Manurung, A. G. R. (2023). SLR systematic literature review: Metode penilaian kinerja karyawan menggunakan human performance technology. Journal of Applied Computer Science and Technology, 4(2), 100–107. https://doi.org/10.52158/jacost.v4i2.511
Herachwati, N. (2013). Performance Appraisal. Majalah Ekonomi Universitas Airlangga, 23(2).
Jumady, E. (2023). The Role of Organizational Culture, Work Environment and Motivation in Improving Employee Performance. Advances in Human Resource Management Research, 1(1), 26–33. https://doi.org/10.60079/ahrmr.v1i1.40
Kim, M., & Beehr, T. A. (2023). Empowering leadership improves employees’ positive psychological states to result in more favorable behaviors. The International Journal of Human Resource Management, 34(10), 2002–2038. https://doi.org/10.1080/09585192.2022.2054281
Lee, H.-W., & Rhee, D.-Y. (2023). Effects of organizational justice on employee satisfaction: integrating the exchange and the value-based perspectives. Sustainability, 15(7), 5993. https://doi.org/10.3390/su15075993
Mach, M., Abrantes, A. C. M., & Alvarado, J. R. (2024). The role of perceived human resource management practices in organizational citizenship behaviors: evidence from the healthcare sector. Employee Relations, 47(1), 127–147. https://doi.org/10.1108/ER-07-2023-0386
Maley, J. F., Dabić, M., Neher, A., Wuersch, L., Martin, L., & Kiessling, T. (2024). Performance management in a rapidly changing world: implications for talent management. Management Decision, 62(10), 3085–3108. https://doi.org/10.1108/MD-07-2023-1162
Muchinsky, P. M. (2000). Psychology applied to work: An introduction to industrial and organizational psychology. Wadsworth/Thomson Learning.
Nainggolan, E. P. (2023). Analisis Kinerja Pegawai dalam Penggunaan Sistem Informasi Akuntansi Manajemen dan Disiplin Kerja. Balance: Jurnal Akuntansi Dan Manajemen, 2(3), 130–138. https://doi.org/10.59086/jam.v2i3.369
Nalda, T., Fithri, P., & Prathama, Y. E. (2014). Perancangan Aplikasi Sistem Penilaian Kinerja Karyawan Dengan Metode MBO dan BARS (Studi Kasus PLTA Maninjau). Jurnal Optimasi Sistem Industri, 13(2), 760–770. https://josi.ft.unand.ac.id/index.php/josi/article/view/307
Nasti, N., & Lubis, A. H. (2025). Manajemen sumber daya manusia: Strategi, proses dan transformasi dalam organisasi modern. Serasi Media Teknologi.
Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience and work discipline. Calitatea, 24(193), 182–188. https://doi.org/10.47750/QAS/24.193.20
Rosdiana, A., & Johanes, S. (2024). The Influence of Performance Appraisal and Reward on Employee Performance ss Mediated by Employee Job Satisfaction on PT. Expert Jaya Group (Property Company). Journal of Advances in Accounting, Economics, and Management, 1(3), 21. https://doi.org/10.47134/aaem.v1i4.432
Subekti, A. (2021). The influence of performance appraisal system towards job satisfaction, motivation, as well as employee performance. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2). https://doi.org/10.29040/ijebar.v5i2.2484
Subramanian, N., & Suresh, M. (2022). Assessment Framework for Agile HRM Practices. Global Journal of Flexible Systems Management, 23(1), 135–149. https://doi.org/10.1007/s40171-021-00294-6
Sukmawati, E., Adhaprilliani, A., Pertiwi, Y., & Hidayat, S. (2025). Penilaian Evaluasi Kinerja Menggunakan Metode Behaviorally Anchored Rating Scale (BARS) di PT. Gaji Pintar Indonesia. Master Manajemen, 3(1), 161–179. https://doi.org/10.59603/masman.v3i1.728
Taneja, S., Srivastava, R., & Ravichandran, N. (2024). Employees’ fairness perception towards performance appraisal system: antecedents and consequences. Review of Managerial Science, 18(8), 2163–2196. https://doi.org/10.1007/s11846-023-00680-7
Tavares, M. C., & Vaz, M. (2025). Rethinking Performance Evaluation: Strategic Alignment in the Service Sector Through a Case-Based Framework. Administrative Sciences, 15(10), 390. https://doi.org/10.3390/admsci15100390
Tiong, P., Adi, Y., & Irwan, A. (2025). Agile Leadership, Digital Transformation, And Employee Performance: The Role Of Work Engagement. Jurnal Manajemen dan Bisnis, 4(2), 600–623. https://doi.org/10.36490/jmdb.v4i2.2117
Vuong, T. D. N., & Nguyen, L. T. (2022). The key strategies for measuring employee performance in companies: a systematic review. Sustainability, 14(21), 14017. https://doi.org/10.3390/su142114017