Main Article Content
Abstract
This study aims to provide a comprehensive overview of strategic marketing management in contemporary business environments, focusing on the importance of customer-centric strategies, data-driven approaches to market segmentation, targeting, and positioning (STP), effective brand management, and the increasing significance of digital marketing. A thorough review of existing literature on strategic marketing management, including seminal works and recent research articles, was conducted to synthesize key insights and perspectives. The analysis encompassed various aspects such as customer-centricity, market segmentation, targeting, positioning, brand management, and digital marketing strategies. The findings highlight the evolving nature of marketing practices, driven by shifts in consumer behavior, technological advancements, and competitive dynamics. Key findings include the imperative of prioritizing customer-centricity, approaches to STP strategies, the importance of effective brand management in building strong brand equity, and the growing significance of digital marketing in reaching and engaging with target audiences. The implications of this study are manifold. For practitioners, the findings underscore the importance of aligning marketing strategies with evolving consumer needs and preferences, leveraging data analytics and technology to optimize marketing effectiveness, investing in effective brand management practices, and embracing digital marketing channels and technologies. From a theoretical standpoint, this study contributes to the existing body of knowledge by providing empirical evidence and insights into contemporary practices and challenges in strategic marketing management. It also highlights the need for interdisciplinary collaboration between scholars and practitioners to address complex marketing challenges and drive innovation in marketing practices.
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References
- Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. Free Press.
- Aaker, D. A., & Joachimsthaler, E. (2000). Brand leadership. Free Press.
- Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2018). Marketing: An introduction (13th Global ed.). Pearson.
- Bapuji, H., Hora, M., Leseure, M., & Singh, V. (2020). How digital collaboration platforms are changing the nature of business hierarchies. MIT Sloan Management Review, 61(2), 1–10. https://doi.org/10.1111/j.1467-8551.2011.00742.x
- Belz, F.-M., & Peattie, K. (2012). Sustainability marketing: A global perspective. Wiley.
- Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice (7th ed.). Pearson.
- Choi, S. M., & Rifon, N. J. (2022). It’s a hit!: How authenticity and transparency in influencer marketing drive purchase intentions. Journal of Business Research, 140, 360–370. https://doi.org/10.1016/j.jbusres.2021.08.024
- Crane, A., Palazzo, G., Spence, L. J., & Matten, D. (2019). Contesting the value of “creating shared value”. California Management Review, 61(1), 130–153. https://doi.org/10.1177/0008125618808207
- Davis, B. (2013). Brands as stories: An examination of brand narratives. Journal of Product & Brand Management, 22(7), 497–501. https://doi.org/10.1108/JPBM-07-2013-0365
- Davison, R., Wright, L. T., & Blackwell, R. (2022). Exploring the link between employer branding and talent management: Insights from the hospitality industry. International Journal of Contemporary Hospitality Management, 34(2), 425–446. https://doi.org/10.1108/IJCHM-01-2021-0065
- Deighton, J., & Kornfeld, L. (2009). Interactivity’s unanticipated consequences for marketers and marketing. Journal of Interactive Marketing, 23(1), 4–10. https://doi.org/10.1016/j.intmar.2008.11.002
- Evans, D., & McKee, J. (2010). Social media marketing: An hour a day. Wiley.
- Fader, P., & Hardie, B. (2015). Customer centricity: Focus on the right customers for strategic advantage. Wharton Digital Press.
- Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–373. https://doi.org/10.1086/209515
- Franke, N., & Schreier, M. (2019). Why customers like personalized products: A dualistic perspective on the effect of customization on hedonic and utilitarian value. Journal of Marketing Research, 56(2), 259–276. https://doi.org/10.1177/0022243719860853
- Gensler, S., Völckner, F., Liu-Thompkins, Y., & Wiertz, C. (2020). Managing brands in the social media environment. Journal of Interactive Marketing, 50, 57–77. https://doi.org/10.1016/j.intmar.2019.02.005
- Gummesson, E. (2017). Total relationship marketing: Marketing management, relationship strategy and CRM approaches for the network economy (3rd ed.). Wiley.
- Gupta, M., Surana, S., Gupta, S., & Jain, V. (2021). Digital transformation in supply chain management: A review and research agenda. International Journal of Production Research, 59(5), 1342–1365. https://doi.org/10.1080/00207543.2020.1820453
- Hajli, M. N. (2021). Social commerce: Theories, drivers, and outcomes. Journal of Business Research, 136, 517–525. https://doi.org/10.1016/j.jbusres.2020.10.028
- Hansen, E. G., & Schaltegger, S. (2021). Sustainability marketing: An integrative review and future research agenda. Business Strategy and the Environment, 30(2), 811–827. https://doi.org/10.1002/bse.2660
- Hartmann, P., & Lussier, D. A. (2020). Exploring the link between corporate sustainability and corporate financial performance: A systematic review of evidence. Journal of Business Ethics, 167(3), 433–456. https://doi.org/10.1007/s10551-019-04412-7
- Homburg, C., Jozić, D., & Kuehnl, C. (2017). Customer experience management: Toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45(3), 377–401. https://doi.org/10.1007/s11747-016-0503-9
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- Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003
- Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
- Keller, K. L. (2003). Strategic brand management: Building, measuring, and managing brand equity (2nd ed.). Prentice Hall.
- Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson.
- Kotler, P. (2000). Marketing management (10th ed.). Prentice Hall.
- Kotler, P., & Armstrong, G. (2015). Principles of marketing (16th ed.). Pearson.
- Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson.
- Kotler, P., Kartajaya, H., & Setiawan, I. (2019). Marketing 4.0: Moving from traditional to digital. Wiley.
- Lambrecht, A., & Tucker, C. (2022). Personalization versus customer integration: The impact of resource constraints on marketing strategy. Marketing Science, 41(1), 123–149. https://doi.org/10.1287/mksc.2021.1354
- Li, H., Liang, C., & Jain, D. (2017). Predicting marketing campaign success through pre-launch prediction markets. Journal of Marketing Research, 54(1), 19–33. https://doi.org/10.1509/jmr.15.0315
- Li, X., Wang, Y., & Wang, Z. (2017). Exploring the impact of social media on hotel performance: The moderating effects of hotel type. International Journal of Hospitality Management, 63, 82–92. https://doi.org/10.1016/j.ijhm.2017.02.001
- Makridakis, S., & Spiliotopoulos, C. (2021). The forthcoming artificial intelligence (AI) revolution: Its impact on society and firms. Technological Forecasting and Social Change, 168, 120823. https://doi.org/10.1016/j.techfore.2021.120823
- Marr, B. (2018). How AI and machine learning are revolutionizing logistics, supply chain and transportation. Forbes. https://www.forbes.com/sites/bernardmarr/2018/08/24/how-ai-and-machine-learning-are-revolutionizing-logistics-supply-chain-and-transportation/?sh=257ed9cf1f4d
- McDonald, M., & Dunbar, I. (2012). Market segmentation: How to do it, how to profit from it (4th ed.). Wiley.
- Mogilner, C., Rudnick, T., & Iyengar, S. S. (2020). The malleable medium: The effects of text vs. images on the flexibility of choice. Journal of Consumer Research, 47(2), 247–266. https://doi.org/10.1093/jcr/ucaa030
- Nenonen, S., & Storbacka, K. (2020). Marketing operations management. Journal of Marketing Management, 36(15–16), 1385–1409. https://doi.org/10.1080/0267257X.2020.1812375
- Nguyen, T. T., Thai, T. H., Nguyen, D. K., & Nguyen, T. H. (2020). The impacts of artificial intelligence on digital marketing performance: The mediating role of marketing capability and moderating role of competitive intensity. Journal of Business Research, 109, 190–203. https://doi.org/10.1016/j.jbusres.2019.12.038
- Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press.
- Prajogo, D. I., & Olhager, J. (2021). Supply chain integration and performance: The moderating effect of supply uncertainty. International Journal of Operations & Production Management, 41(1), 191–215. https://doi.org/10.1108/IJOPM-06-2019-0443
- Provost, F., & Fawcett, T. (2013). Data science for business: What you need to know about data mining and data-analytic thinking. O'Reilly Media.
- Reinartz, W., Thomas, J. S., & Kumar, V. (2021). The digital transformation of marketing. Journal of the Academy of Marketing Science, 49(1), 40–62. https://doi.org/10.1007/s11747-020-00721-4
- Ries, A., & Trout, J. (2001). Positioning: The battle for your mind (20th anniversary ed.). McGraw-Hill.
- Rosenbaum, M. S., & Otalora, M. L. (2015). The handbook of strategic 360 degree feedback. Palgrave Macmillan.
- Smith, P. R., & Chaffey, D. (2005). Digital marketing excellence: Planning, optimizing and integrating online marketing. Butterworth-Heinemann.
- Smith, P. R., & Cooper, T. (2022). Exploring marketing agility: A grounded theory study. Journal of Marketing Management, 38(1–2), 47–68. https://doi.org/10.1080/0267257X.2022.2037934
- Solomon, M. R. (2019). Consumer behavior: Buying, having, and being (13th ed.). Pearson.
- Ulrich, K. T., & Eppinger, S. D. (2015). Product design and development (6th ed.). McGraw-Hill Education.
- Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: Introduction to the special issue on multi-channel retailing. Journal of Retailing, 91(2), 174–181. https://doi.org/10.1016/j.jretai.2015.02.005
- Wamba, S. F., Akter, S., Edwards, A., Chopin, G., & Gnanzou, D. (2017). How ‘big data’ can make big impact: Findings from a systematic review and a longitudinal case study. International Journal of Production Economics, 165, 234–246. https://doi.org/10.1016/j.ijpe.2014.12.031
- Zhao, J. L., Wu, Z., & Yao, Z. (2022). Examining the effects of task and social media on knowledge sharing in virtual teams. International Journal of Information Management, 62, 102369. https://doi.org/10.1016/j.ijinfomgt.2021.102369
References
Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. Free Press.
Aaker, D. A., & Joachimsthaler, E. (2000). Brand leadership. Free Press.
Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2018). Marketing: An introduction (13th Global ed.). Pearson.
Bapuji, H., Hora, M., Leseure, M., & Singh, V. (2020). How digital collaboration platforms are changing the nature of business hierarchies. MIT Sloan Management Review, 61(2), 1–10. https://doi.org/10.1111/j.1467-8551.2011.00742.x
Belz, F.-M., & Peattie, K. (2012). Sustainability marketing: A global perspective. Wiley.
Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice (7th ed.). Pearson.
Choi, S. M., & Rifon, N. J. (2022). It’s a hit!: How authenticity and transparency in influencer marketing drive purchase intentions. Journal of Business Research, 140, 360–370. https://doi.org/10.1016/j.jbusres.2021.08.024
Crane, A., Palazzo, G., Spence, L. J., & Matten, D. (2019). Contesting the value of “creating shared value”. California Management Review, 61(1), 130–153. https://doi.org/10.1177/0008125618808207
Davis, B. (2013). Brands as stories: An examination of brand narratives. Journal of Product & Brand Management, 22(7), 497–501. https://doi.org/10.1108/JPBM-07-2013-0365
Davison, R., Wright, L. T., & Blackwell, R. (2022). Exploring the link between employer branding and talent management: Insights from the hospitality industry. International Journal of Contemporary Hospitality Management, 34(2), 425–446. https://doi.org/10.1108/IJCHM-01-2021-0065
Deighton, J., & Kornfeld, L. (2009). Interactivity’s unanticipated consequences for marketers and marketing. Journal of Interactive Marketing, 23(1), 4–10. https://doi.org/10.1016/j.intmar.2008.11.002
Evans, D., & McKee, J. (2010). Social media marketing: An hour a day. Wiley.
Fader, P., & Hardie, B. (2015). Customer centricity: Focus on the right customers for strategic advantage. Wharton Digital Press.
Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–373. https://doi.org/10.1086/209515
Franke, N., & Schreier, M. (2019). Why customers like personalized products: A dualistic perspective on the effect of customization on hedonic and utilitarian value. Journal of Marketing Research, 56(2), 259–276. https://doi.org/10.1177/0022243719860853
Gensler, S., Völckner, F., Liu-Thompkins, Y., & Wiertz, C. (2020). Managing brands in the social media environment. Journal of Interactive Marketing, 50, 57–77. https://doi.org/10.1016/j.intmar.2019.02.005
Gummesson, E. (2017). Total relationship marketing: Marketing management, relationship strategy and CRM approaches for the network economy (3rd ed.). Wiley.
Gupta, M., Surana, S., Gupta, S., & Jain, V. (2021). Digital transformation in supply chain management: A review and research agenda. International Journal of Production Research, 59(5), 1342–1365. https://doi.org/10.1080/00207543.2020.1820453
Hajli, M. N. (2021). Social commerce: Theories, drivers, and outcomes. Journal of Business Research, 136, 517–525. https://doi.org/10.1016/j.jbusres.2020.10.028
Hansen, E. G., & Schaltegger, S. (2021). Sustainability marketing: An integrative review and future research agenda. Business Strategy and the Environment, 30(2), 811–827. https://doi.org/10.1002/bse.2660
Hartmann, P., & Lussier, D. A. (2020). Exploring the link between corporate sustainability and corporate financial performance: A systematic review of evidence. Journal of Business Ethics, 167(3), 433–456. https://doi.org/10.1007/s10551-019-04412-7
Homburg, C., Jozić, D., & Kuehnl, C. (2017). Customer experience management: Toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45(3), 377–401. https://doi.org/10.1007/s11747-016-0503-9
Homburg, C., Wieseke, J., & Bornemann, T. (2018). Implementing the marketing concept at the employee–customer interface: The role of customer need knowledge. Journal of Marketing, 82(1), 1–20. https://doi.org/10.1509/jm.14.0478
Jones, P., & Rowley, J. (2021). The future of marketing management and marketing science: Overcoming the challenges of ambiguity and diversity in the age of context and service. Journal of Business Research, 134, 1–10. https://doi.org/10.1016/j.jbusres.2021.04.019
Kapferer, J.-N. (2012). The new strategic brand management: Advanced insights and strategic thinking (5th ed.). Kogan Page.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101
Keller, K. L. (2003). Strategic brand management: Building, measuring, and managing brand equity (2nd ed.). Prentice Hall.
Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson.
Kotler, P. (2000). Marketing management (10th ed.). Prentice Hall.
Kotler, P., & Armstrong, G. (2015). Principles of marketing (16th ed.). Pearson.
Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson.
Kotler, P., Kartajaya, H., & Setiawan, I. (2019). Marketing 4.0: Moving from traditional to digital. Wiley.
Lambrecht, A., & Tucker, C. (2022). Personalization versus customer integration: The impact of resource constraints on marketing strategy. Marketing Science, 41(1), 123–149. https://doi.org/10.1287/mksc.2021.1354
Li, H., Liang, C., & Jain, D. (2017). Predicting marketing campaign success through pre-launch prediction markets. Journal of Marketing Research, 54(1), 19–33. https://doi.org/10.1509/jmr.15.0315
Li, X., Wang, Y., & Wang, Z. (2017). Exploring the impact of social media on hotel performance: The moderating effects of hotel type. International Journal of Hospitality Management, 63, 82–92. https://doi.org/10.1016/j.ijhm.2017.02.001
Makridakis, S., & Spiliotopoulos, C. (2021). The forthcoming artificial intelligence (AI) revolution: Its impact on society and firms. Technological Forecasting and Social Change, 168, 120823. https://doi.org/10.1016/j.techfore.2021.120823
Marr, B. (2018). How AI and machine learning are revolutionizing logistics, supply chain and transportation. Forbes. https://www.forbes.com/sites/bernardmarr/2018/08/24/how-ai-and-machine-learning-are-revolutionizing-logistics-supply-chain-and-transportation/?sh=257ed9cf1f4d
McDonald, M., & Dunbar, I. (2012). Market segmentation: How to do it, how to profit from it (4th ed.). Wiley.
Mogilner, C., Rudnick, T., & Iyengar, S. S. (2020). The malleable medium: The effects of text vs. images on the flexibility of choice. Journal of Consumer Research, 47(2), 247–266. https://doi.org/10.1093/jcr/ucaa030
Nenonen, S., & Storbacka, K. (2020). Marketing operations management. Journal of Marketing Management, 36(15–16), 1385–1409. https://doi.org/10.1080/0267257X.2020.1812375
Nguyen, T. T., Thai, T. H., Nguyen, D. K., & Nguyen, T. H. (2020). The impacts of artificial intelligence on digital marketing performance: The mediating role of marketing capability and moderating role of competitive intensity. Journal of Business Research, 109, 190–203. https://doi.org/10.1016/j.jbusres.2019.12.038
Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press.
Prajogo, D. I., & Olhager, J. (2021). Supply chain integration and performance: The moderating effect of supply uncertainty. International Journal of Operations & Production Management, 41(1), 191–215. https://doi.org/10.1108/IJOPM-06-2019-0443
Provost, F., & Fawcett, T. (2013). Data science for business: What you need to know about data mining and data-analytic thinking. O'Reilly Media.
Reinartz, W., Thomas, J. S., & Kumar, V. (2021). The digital transformation of marketing. Journal of the Academy of Marketing Science, 49(1), 40–62. https://doi.org/10.1007/s11747-020-00721-4
Ries, A., & Trout, J. (2001). Positioning: The battle for your mind (20th anniversary ed.). McGraw-Hill.
Rosenbaum, M. S., & Otalora, M. L. (2015). The handbook of strategic 360 degree feedback. Palgrave Macmillan.
Smith, P. R., & Chaffey, D. (2005). Digital marketing excellence: Planning, optimizing and integrating online marketing. Butterworth-Heinemann.
Smith, P. R., & Cooper, T. (2022). Exploring marketing agility: A grounded theory study. Journal of Marketing Management, 38(1–2), 47–68. https://doi.org/10.1080/0267257X.2022.2037934
Solomon, M. R. (2019). Consumer behavior: Buying, having, and being (13th ed.). Pearson.
Ulrich, K. T., & Eppinger, S. D. (2015). Product design and development (6th ed.). McGraw-Hill Education.
Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: Introduction to the special issue on multi-channel retailing. Journal of Retailing, 91(2), 174–181. https://doi.org/10.1016/j.jretai.2015.02.005
Wamba, S. F., Akter, S., Edwards, A., Chopin, G., & Gnanzou, D. (2017). How ‘big data’ can make big impact: Findings from a systematic review and a longitudinal case study. International Journal of Production Economics, 165, 234–246. https://doi.org/10.1016/j.ijpe.2014.12.031
Zhao, J. L., Wu, Z., & Yao, Z. (2022). Examining the effects of task and social media on knowledge sharing in virtual teams. International Journal of Information Management, 62, 102369. https://doi.org/10.1016/j.ijinfomgt.2021.102369