Main Article Content

Abstract

Purpose: This study examines research trends on the application of Artificial Intelligence (AI) in hospital human resource management (HRM) and explores its implications for employee performance and career development.


Research Method: A Systematic Literature Review (SLR) and bibliometric analysis were conducted on 30 articles published between 2020 and 2025. Relevant studies were identified through a structured keyword search and screened using the PRISMA protocol. VOSviewer was employed to map research trends, thematic clusters, and keyword relationships.


Results and Discussion: Our major research clusters were identified as: AI and employee performance; AI in recruitment and talent management; career development and employee engagement; and digital transformation with data analytics. Publications increased substantially after 2023, reflecting growing interest in AI-driven HRM. The literature indicates a shift from operational efficiency and automation toward strategic workforce management, data-driven decision-making, talent optimization, and sustainable career development. AI is increasingly recognized as a tool for enhancing organizational adaptability and human capital effectiveness in hospitals.


Implications: Healthcare organizations should integrate AI with workforce capabilities and organizational readiness to improve employee performance and support sustainable career development.


Originality: This study provides a comprehensive synthesis of AI research in hospital HRM by combining PRISMA-based review procedures with bibliometric analysis.

Keywords

artificial intelligence hospital HRM employee performance career development bibliometric analysis

Article Details

How to Cite
Kosasih, K., Yesika, M., Lustina, F. A., Rusdiana, E., & Tan, A. R. T. (2026). Artificial Intelligence in Hospital Human Resource Management: A Systematic Review and Bibliometric Analysis. Advances in Human Resource Management Research, 4(2), 267–285. https://doi.org/10.60079/ahrmr.v4i2.776

References

  1. Abdullah, M. I., Huang, D., Sarfraz, M., Ivascu, L., & Riaz, A. (2021). Effects of internal service quality on nurses’ job satisfaction, commitment, and performance: Mediating role of employee well‐being. Nursing Open, 8(2), 607–619. https://doi.org/10.1002/nop2.665
  2. Al-Qudimat, A. R., Alqudimat, M. R., Singh, K., Fares, Z. E., Ismail, M., Yasin, H. E., Al-Zoubi, R. M., & Aboumarzouk, O. M. (2025). Perception and Knowledge of Hospital Workers Toward Using Artificial Intelligence: A Descriptive Study. Health science reports, 8(5), e70623. https://doi.org/10.1002/hsr2.70623
  3. Alshahrani, S. T., Choukir, J., Albelali, S., & AlShalhoob, A. A. (2025). Perceptions of the Impact of AI on Human Resource Management Practices Among Human Resource Managers Working in the Chemical Industry in Saudi Arabia. Sustainability, 17(13), 5815. https://doi.org/10.3390/su17135815
  4. Amelia, L., Dwi Cahyono, & Elok Fitriya. (2021). Systematic Literature Review: Kinerja Sistem Informasi Akuntansi di Rumah Sakit di Indonesia. Juremi: Jurnal Riset Ekonomi, 1(2), 123–140. https://doi.org/10.53625/juremi.v1i2.232
  5. Anggraeni, N. L. P. N., Adil, A. S., & Santosa, D. F. (2026). Tinjauan Literatur Sistematis: Pengaruh AI dan HRIS Terhadap Kinerja Organisasi. International Journal of Education, Social Studies, And Management (IJESSM), 5(3), 1843–1851. https://doi.org/10.52121/ijessm.v5i3.974
  6. Anshori, M. I., Akbar, A., Djamaliyah, & Aisyah. (2025). The Impact of Artificial Intelligence Adoption on Job Satisfaction and Productivity of Healthcare Workers in Hospitals. Jurnal Ilmiah Manajemen Kesatuan, 13(6), 5901–5912. https://doi.org/10.37641/jimkes.v13i6.4321
  7. Arifian, R. (2025). Transformasi Artificial Intelligence dalam Sistem Pelayanan Kesehatan Primer-Sekunder Daerah: Kajian Pemodelan Value Organisasi, Sumber Daya Manusia Kesehatan dan Sistem Kesehatan Daerah. Nusantara Innovation Journal, 3(2), 152–175. https://doi.org/10.70260/nij.v3i2.66
  8. Astawa, I. P. P., & Mahayasa, I. G. A. (2024). Integrating Artificial Intelligence in Human Resource Management: A Systematic Literature Review. Management and Applied Social Studies Review, 2(1), 54–61. https://doi.org/10.32795/massiv.v2i1.5798
  9. Atatsi EA, Stoffers J, Kil A (2019). Factors affecting employee performance: a systematic literature review. Journal of Advances in Management Research, 16(3). 329–351, doi: https://doi.org/10.1108/JAMR-06-2018-0052
  10. Căvescu, A. M., & Popescu, N. (2025). Predictive Analytics in Human Resources Management: Evaluating AIHR’s Role in Talent Retention. AppliedMath, 5(3), 99. https://doi.org/10.3390/appliedmath5030099
  11. Dima, J., Gilbert, M. H., Dextras-Gauthier, J., & Giraud, L. (2024). The effects of artificial intelligence on human resource activities and the roles of the human resource triad: opportunities and challenges. Frontiers in psychology, 15, 1360401. https://doi.org/10.3389/fpsyg.2024.1360401
  12. Effendy, C. A., Paramarta, V., & Purwanda, E. (2024). Peran Teknologi Informasi, Pengelolaan Sumber Daya Manusia, dan Sistem Informasi Rumah Sakit Dalam Meningkatkan Kinerja Rumah Sakit (Kajian Literatur). Jurnal Review Pendidikan Dan Pengajaran, 7(4), 13479–13489. https://doi.org/10.31004/jrpp.v7i4.34703
  13. Gile, P.P., Buljac-Samardzic, M. & Klundert, J.V. (2018). The effect of human resource management on performance in hospitals in Sub-Saharan Africa: a systematic literature review. Hum Resour Health 16, 34. https://doi.org/10.1186/s12960-018-0298-4
  14. HR Strategies for Enhancing Employee Performance in the Digital Age. (2024). Management Studies and Business Journal (PRODUCTIVITY), 1(4), 570-578. https://doi.org/10.62207/66m0fc18
  15. Palos-Sánchez, P. R., Baena-Luna, P., Badicu, A., & Infante-Moro, J. C. (2022). Artificial intelligence and human resources management: A bibliometric analysis. Applied artificial intelligence, 36(1), 2145631. https://doi.org/10.15408/aism.v8i1.40352 https://doi.org/10.1080/08839514.2022.2145631
  16. Ketut Witara. (2025). Pengaruh Implementasi Artificial Intelligence dalam Pengelolaan Sumber Daya Manusia terhadap Kinerja dan Produktivitas: Systematic Literature Review (SLR). Jurnal Riset Manajemen dan Ekonomi (JRIME), 3(4), 122–141. https://doi.org/10.54066/jrime.v3i4.3550
  17. Khojin, N., & Syaifullloh, M. (2025). Inovasi Manajemen Kinerja melalui Penggunaan Artificial Intelligence dalam Penilaian Karyawan. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(2), 309–317. https://doi.org/10.31004/riggs.v4i2.476
  18. Koleangan, P. J., Robert, R., Purwadhi, P., & Widjaja, Y. R. (2024). Penerapan Artificial Intelligence dalam Manajemen SDM di Rumah Sakit: Tinjauan Literatur tentang Inovasi dan Etika. Mufakat: Jurnal Ekonomi, Manajemen Dan Akuntansi, 3(1), 435–438. Retrieved from https://jurnal.anfa.co.id/index.php/mufakat/article/view/2204
  19. Kusworo, A. D. B. (2026). Artificial Intelligence–Based Human Resource Management and Employee Performance: The Mediating Role of Digital Skills and the Moderating Effect of Technology Acceptance in Indonesian Manufacturing Firms. International Journal of Business, Law, and Education, 7(1), 21–26. https://doi.org/10.56442/ijble.v7i1.1328
  20. Lanang Triana, I. K. D., Agustina, P. D. C., Febrian, R., Wiadnya, I. D. G. P., & Paramarta, V. (2024). The Role of Artificial Intelligence in Developing Hospital Information Management Systems. JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit), 13(1), 130–141. https://doi.org/10.18196/jmmr.v13i1.127
  21. Lutfi, L., & Mohammadi, A. (2025). Opportunity of Implementation Artificial Intelligence in Human Resources Management. International Journal of Academic Research in Economics and Management Sciences, 14(1), 212–228. http://dx.doi.org/10.6007/IJAREMS/v14-i1/24795
  22. Namatovu, A., & Kyambade, M. (2025). Artificial intelligence and employee performance in Uganda's healthcare institutions: exploring the mediation effects of perceived ease of use and skills enhancement. Journal of health organization and management, 39(8), 1907–1932. https://doi.org/10.1108/JHOM-01-2025-0045
  23. Naoum, R.F., Szakadáti, T. & Balogh, G. Artificial Intelligence (AI) in human resource management (HRM): a systematic review of its dual impact on diversity, equity, and inclusion (DEI). Manag Rev Q (2026). https://doi.org/10.1007/s11301-025-00580-y
  24. Optimizing HR Efficiency and Employee Well-being through AI-Driven Automation. (2025). Manajemen, 5(1), 153-164. https://doi.org/10.51903/manajemen.v5i1.936
  25. Prabowo, B., Samsudin, A., Widiyanti, R. N., Gunawan, A. T. A., & Tarigan, N. E. (2024). Analisis Perencanaan dan Pengembangan Karir Sumber Daya Manusia dalam Menghadapi Artificial Intelligence. Jurnal Pendidikan Tambusai, 8(1), 1793–1799. https://doi.org/10.31004/jptam.v8i1.12655
  26. Priyanka Gupta, Girish Lakhera, Manu Sharma, Examining the impact of artificial intelligence on employee performance in the digital era: An analysis and future research direction, The Journal of High Technology Management Research, Volume 35, Issue 2, https://doi.org/10.1016/j.hitech.2024.100520
  27. Purwadhi Purwadhi, Yani Restiani Widjaja, Rachmad Hidayat, & Purba David Lebinson. (2025). Systematic Review : Strategi Inovasi Manajemen Rumah Sakit dalam Menghadapi Disrupsi Digital dan Tantangan Implementasi Teknologi Baru. Jurnal Ilmu Manajemen, Ekonomi Dan Kewirausahaan, 5(3), 484–505. https://doi.org/10.55606/jimek.v5i3.8068
  28. Purwadhi, P., Yani Restiani Widjaja, Hans Ariel Satyana, & Josephine Fausta Nazuli. (2025). Peran Strategi Human Resource Management (HRM) pada Kinerja Rumah Sakit: Sebuah Narrative Literature Review . EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 4(3), 4769–4782. https://doi.org/10.56799/ekoma.v4i3.6444
  29. Qin, X., Huang, YN., Hu, Z. et al., Human resource management research in healthcare: a big data bibliometric study. Hum Resour Health 21, 94 (2023). https://doi.org/10.1186/s12960-023-00865-x
  30. Rethlefsen, M. L., Kirtley, S., Waffenschmidt, S., Ayala, A. P., Moher, D., Page, M. J., Koffel, J. B., & PRISMA-S Group (2021). PRISMA-S: an extension to the PRISMA Statement for Reporting Literature Searches in Systematic Reviews. Systematic reviews, 10(1), 39. https://doi.org/10.1186/s13643-020-01542-z
  31. Safshekan, M., Feili, A., Shojaeifard, A., & Sorooshian, S. (2026). Artificial intelligence in human resource management: models for recruitment, training, performance, compensation, and retention. Frontiers in artificial intelligence, 9, 1718244. https://doi.org/10.3389/frai.2026.1718244
  32. Sakib, M., Islam, S. The impacts of machine learning on human resource management: a systematic literature review and bibliometric analysis. Futur Bus J 12, 7 (2026). https://doi.org/10.1186/s43093-025-00704-6
  33. Sharma, C., Chanana, N., & Chen, H.-Y. (2025). Mapping the Evolution: A Bibliometric Analysis of Employee Engagement and Performance in the Age of Artificial Intelligence-Based Solutions. Information, 16(7), 555. https://doi.org/10.3390/info16070555
  34. Suprayitno, S. (2025). Strategies for Implementing Artificial Intelligence in Human Resource Management. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(3), 9318–9328. https://doi.org/10.31538/iijse.v8i3.7499
  35. Kurnia, J. A. (2025). Tantangan Penerapan Ai (Artificial Intelligence) Dalam Manajemen Rumah Sakit: Literature Review Terhadap Aspek Data, Teknologi, Etika, Dan Regulasi. Integrative Perspectives of Social and Science Journal, 2(1), 1063–1071.. https://ipssj.com/index.php/ojs/article/view/153
  36. Trenggono, P. H., & Bachtiar, A. (2023). Peran Artificial Intelligence Dalam Pelayanan Kesehatan: A Systematic Review. Jurnal Ners, 7(1), 444–451. https://doi.org/10.31004/jn.v7i1.13612
  37. Úbeda-García, M., Marco-Lajara, B., Zaragoza-Sáez, P. C., & Poveda-Pareja, E. (2025). Artificial intelligence, knowledge and human resource management: A systematic literature review of theoretical tensions and strategic implications. Journal of Innovation & Knowledge, 10(6), 100809. https://doi.org/10.1016/j.jik.2025.100809
  38. Usman, O., Suryadi, S., & Sari, R. N. (2025). The Effect of AI Integration In Hr Practices on Employee Performance: Mediating Roles of Engagement and Perceived Job Security. Bina Bangsa International Journal of Business and Management, 5(2), 529–541. https://doi.org/10.46306/bbijbm.v5i2.161
  39. Venugopal, M., Madhavan, V., Prasad, R., & Raman, R. (2024). Transformative AI in human resource management: enhancing workforce planning with topic modeling. Cogent Business & Management, 11(1). https://doi.org/10.1080/23311975.2024.2432550
  40. Virgillito, D., & Ledda, C. (2026). Personalized AI for workplace health promotion: performance management and healthcare worker engagement through digital analytics. Frontiers in public health, 13, 1718474. https://doi.org/10.3389/fpubh.2025.1718474
  41. Wang, Y., Zheng, P., Guan, Y. et al., Enhancing hospital workforce planning, scheduling, and performance evaluation through an AI-driven human resource management system. Sci Rep (2026). https://doi.org/10.1038/s41598-026-43102-w